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How you communicate with your customers is critical for the success of your business. If you manage your customer communications manually, you run a number of risks, including missing, incomplete, delayed or unshared information, all of which can negatively impact your customer service.

With Decor Fusion’s ecommerce upgrade, you can keep your customers informed using your online store’s automated communication features, and ensure your customers always know what they need to know, when they need to know it.

Automated Customer Communications

The automated communication process begins the moment your customers place an order through your online store. Once the order is placed, a notification is sent to your team providing the information they need to fulfill the order. Your customer then receives a text or email notification letting them know the order has been received and is in process. Your customers receive additional communications when the order is complete and is ready for pick-up or out for delivery. With Decor Fusion’s ecommerce upgrade, your customers are automatically updated and kept informed of what’s happening with their order throughout the entire process.

Features and Benefits

  • Automated Communications
  • Text and Email Notification
  • Enhanced Customer Service
  • Increased Customer Satisfaction
  • Greater Accuracy
  • Greater Efficiency
  • Full Communication Throughout Fulfillment Process
  • More Time For Your Staff
  • Ongoing Training and Support

Schedule a Demo Today!

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